Terms of Service

• You must be at least 18 years of age to create an account and use the service.
• Each church or organization is entitled to one Tally account. Multiple user logins may be provisioned under that account depending on subscription tier.
• You are responsible for maintaining confidentiality of account credentials, passwords, and API keys.
• You are responsible for all activity on your account, authorized or not. Notify us immediately at support@atemschool.com if you suspect unauthorized activity.
• You represent you have authority to bind your organization and accept these Terms.

• Connect — $49/month
• Plus — $99/month
• Pro — $149/month
• Managed — $299/month
• Event — $99 one-time purchase (single-event access)

All subscription plans include a 30-day free trial. Subscriptions renew automatically at the end of each billing period unless canceled before renewal. All billing and payment processing is handled through Stripe. We do not store your credit card information.

Prices are subject to change. We will provide at least 30 days written notice (via email) before any price changes take effect on your account.

Taxes and fees assessed by Stripe or any applicable government authority may be added and will be your responsibility unless otherwise stated.

• You may cancel your subscription at any time through the Stripe customer portal linked in your Tally dashboard.
• Upon cancellation, your service remains active until the end of the current billing period.
• No refunds are issued for partial monthly service except where required by law.
• After cancellation, account data (device configurations, alert history, and monitoring logs) is retained for 30 days for reactivation, then permanently deleted.
• Annual plan cancellations are prorated by remaining full months and credited via Stripe to the original method.

You are responsible for checking your payment method details and renewal dates in the portal. We are not responsible for missed renewal emails or spam filtering.

• Reverse engineering, decompiling, or disassembling Tally software, relay server, or client applications is prohibited.
• Automated scraping or data extraction beyond normal API usage is prohibited.
• Do not use Tally to intentionally disrupt, damage, or interfere with production, streaming systems, or third-party services.
• Do not share credentials with individuals outside your organization.
• AI Autopilot fair-use limits apply: Pro tier limits 10 active rules, Managed limits 25 active rules.

We may throttle or temporarily suspend accounts that generate unreasonable API volume or abusive load.

Managed tier includes support commitments for response acknowledgment (not guaranteed issue resolution time):

• We acknowledge support requests within 15 minutes during business hours (Mon–Fri, 9:00 AM–5:00 PM ET) and during configured service windows.
• "Response" means we acknowledge receipt and begin investigation.
• A prorated credit applies if this managed-response commitment is missed three or more times in one billing cycle.

All non-Managed plans receive support through standard channels with reasonable best-effort response times and no guaranteed SLA credit schedule unless specifically stated in a separate service agreement.

• Church name and account email
• Plan/tier and affected service window
• Timestamped description of symptoms and any impacted streams
• Relevant logs or screenshots (if available)

For mission-critical service windows, we recommend keeping an internal fallback procedure and offsite manual control path ready in advance.

• We process telemetry, stream-health metrics, and connection data only to provide and improve the service.
• Video preview data transmitted through relay is transient and not stored on our servers.
• We maintain reasonable security practices; however, no system is completely risk-free.
• For church compliance review, you should confirm operational data handling expectations with your ministry leadership before use.

You may request export or deletion of your organization's account data through support.

• We may use trusted sub-processors and infrastructure partners as needed to operate the service.
• If we identify a material service-affecting security incident, we will work to notify affected customers as reasonably as possible.
• Material changes to these terms will be posted with notice as described in Section 12.

• ATEM School is not liable for missed streams, equipment failures, or production disruptions.
• Aggregate liability is limited to the total fees paid by you in the prior three (3) months before the claim.
• We are not responsible for outages or disruptions caused by third-party services (e.g. Stripe, OBS, Blackmagic, vMix, ProPresenter, ISP).

This section applies to the maximum extent allowed by law.

• Unless required by law, claims must be submitted by written notice and handled in good-faith support coordination.
• Governing law and venue: these Terms are governed by the laws of New York, with courts in New York County having jurisdiction, unless mandatory consumer law requires otherwise.
• Any arbitration clause is not included in this version to preserve straightforward email dispute resolution unless separately added later.

• We may suspend or terminate your account immediately for violations or conduct that creates platform risk.
• You may terminate anytime by canceling your subscription; Section 4 and data handling provisions apply.
• Surviving provisions include Limitation of Liability, Data & Privacy, and accrued payment obligations.